FREQUENTLY ASKED QUESTIONS
SERVICES
Where is your studio located?
641 W Fairbanks Ave, Winter Park, FL 32789 (Suite 221)
What is included in the makeup application?
At the start of your appointment, we will have a consultation to ensure we create your desired look with high-end skincare and makeup products, Included in the service is: Skincare, brow shaping (with a new eyebrow razor), primer, waterproof brow sculpting, skin-perfecting foundations, long-wear concealer, highlighters, blushes, mattifying setting powder, bronzer, eye shadows, liners, mascara, false lash application, and lip color. Lip sample for touch ups are included in each application. Client can skip any of these steps, but it does not reduce the cost of the appointment.
I do not wear makeup very often. Does the price vary for very basic makeup?
Full face makeup application is a flat rate of $170 in-studio per appointment. The client may choose to skip any of the full face makeup application steps, however this does not reduce the price.
Can I send you my makeup inspiration pictures?
Yes, you can send makeup inspiration pictures to [email protected]. Pro Tip: Choose photos from @JoMichelleStudios un-edited, un-filtered past clients (Pinterest photos are highly filtered/altered & do not depict realistic makeup expectations).
I have sensitive skin. Can you use my makeup?
Yes. But, rest assured all makeup used is hypoallergenic/suitable for sensitive skin. All makeup tools and materials are cleaned and sanitized. Disposable lip, lash and sponges are used as well.
Do you offer on-location services?
Yes, travel fee for on-location service is an additional $100+ on weekdays & $200+ on weekends depending on distance. Each additional application at the same location are $160. Please note: Pricing is subject to increase by season.
What if I need to add/remove more names to the bridal makeup schedule?
Final list of names must be sent no later than 30 days before your event. Day of walk-up makeup request will not be accepted.
Pro Tip: Remember the mothers of the bride and groom when compiling your makeup list.
How do I know when my appointment is booked?
Booking confirmation is emailed through Square Appointments within 24 hours of receipt of payment. Reservation is not booked until payment is received and appointment confirmation is sent. If you do not receive an appointment confirmation from square appointments within 24 hours of placing your appointment, please email [email protected].
Is my payment refundable if I miss my appointment?
Deposits/final payments are non-refundable and non-transferable.
What if my date is no longer available when I pay my deposit?
If your date/time is no longer available when you pay your deposit, your deposit will be refunded within 12 hours.
What if I'm running late for my appointment?
10 minute grace period is provided, After 15 minute wait, appointment is cancelled, and 100% of your service(s) will be charged. Our studio is located in the heart of Winter Park, FL. Please plan for expected traffic delays. It is of the utmost importance that all clients take their appointment time very seriously and are not late to their appointments to ensure smooth flow for all clients.
My venue won't allow access until two hours before the ceremony. What should I do?
Most venues do not allow brides access to ceremony site until 2 hours before ceremony start time. Booking a hotel room/Air BnB near your ceremony location will help the timeline flow smoothly. Pro Tip: Wrap with makeup at the photographer's arrival time for smooth timeline flow.
Can each individual in my bridal party make their payment to artist separately?
Deposits and final payment invoices are sent to (1) client per booking.
Pro Tip: Most brides cover the travel fee and collect individual payments from their bridal party after securing the date with the deposit. Brides can require bridesmaids cover all ($165) or a portion ($100-$160) of cost for their makeup appointments.
Are Bridal Makeup Previews included in the quote?
Bridal makeup previews are $170 at Jo Michelle Studios, and not included in day of wedding makeup service quote and are not required to book your wedding day. Pro tip: Book your bridal makeup preview on the same day as your bridal shower, engagement photos.
SHIPPING / DELIVERY
What is your shipping cost?
Add your address when placing your order, and shipping cost will update.
Standard shipping (2-5 business days) is $5.
International (10-20 business days) $14-$45
What should I do if my order is missing or something is wrong?
We will make it right. Email us at [email protected]
What is your Return/Exchange Policy?
Jo Michelle Pro Makeup does not accept returns or exchanges unless the product is defective, expired, or we mistakenly sent the wrong product
Double check your PayPal shipping address for accuracy
Please make sure all order fields are filled out.
Please do not use a PO Box in your shipping address. We need a physical address.
We do ship to APO addresses. Please send your shipping address and requested order items to [email protected]. Custom order invoice and tracking information will be sent within 24 hours.
Return/Refund Policy
We do not accept returns/exchanges
Copyright Jo Michelle Pro, INC 2024. All Rights Reserved.
SERVICES
Where is your studio located?
641 W Fairbanks Ave, Winter Park, FL 32789 (Suite 221)
What is included in the makeup application?
At the start of your appointment, we will have a consultation to ensure we create your desired look with high-end skincare and makeup products, Included in the service is: Skincare, brow shaping (with a new eyebrow razor), primer, waterproof brow sculpting, skin-perfecting foundations, long-wear concealer, highlighters, blushes, mattifying setting powder, bronzer, eye shadows, liners, mascara, false lash application, and lip color. Lip sample for touch ups are included in each application. Client can skip any of these steps, but it does not reduce the cost of the appointment.
I do not wear makeup very often. Does the price vary for very basic makeup?
Full face makeup application is a flat rate of $170 in-studio per appointment. The client may choose to skip any of the full face makeup application steps, however this does not reduce the price.
Can I send you my makeup inspiration pictures?
Yes, you can send makeup inspiration pictures to [email protected]. Pro Tip: Choose photos from @JoMichelleStudios un-edited, un-filtered past clients (Pinterest photos are highly filtered/altered & do not depict realistic makeup expectations).
I have sensitive skin. Can you use my makeup?
Yes. But, rest assured all makeup used is hypoallergenic/suitable for sensitive skin. All makeup tools and materials are cleaned and sanitized. Disposable lip, lash and sponges are used as well.
Do you offer on-location services?
Yes, travel fee for on-location service is an additional $100+ on weekdays & $200+ on weekends depending on distance. Each additional application at the same location are $160. Please note: Pricing is subject to increase by season.
What if I need to add/remove more names to the bridal makeup schedule?
Final list of names must be sent no later than 30 days before your event. Day of walk-up makeup request will not be accepted.
Pro Tip: Remember the mothers of the bride and groom when compiling your makeup list.
How do I know when my appointment is booked?
Booking confirmation is emailed through Square Appointments within 24 hours of receipt of payment. Reservation is not booked until payment is received and appointment confirmation is sent. If you do not receive an appointment confirmation from square appointments within 24 hours of placing your appointment, please email [email protected].
Is my payment refundable if I miss my appointment?
Deposits/final payments are non-refundable and non-transferable.
What if my date is no longer available when I pay my deposit?
If your date/time is no longer available when you pay your deposit, your deposit will be refunded within 12 hours.
What if I'm running late for my appointment?
10 minute grace period is provided, After 15 minute wait, appointment is cancelled, and 100% of your service(s) will be charged. Our studio is located in the heart of Winter Park, FL. Please plan for expected traffic delays. It is of the utmost importance that all clients take their appointment time very seriously and are not late to their appointments to ensure smooth flow for all clients.
My venue won't allow access until two hours before the ceremony. What should I do?
Most venues do not allow brides access to ceremony site until 2 hours before ceremony start time. Booking a hotel room/Air BnB near your ceremony location will help the timeline flow smoothly. Pro Tip: Wrap with makeup at the photographer's arrival time for smooth timeline flow.
Can each individual in my bridal party make their payment to artist separately?
Deposits and final payment invoices are sent to (1) client per booking.
Pro Tip: Most brides cover the travel fee and collect individual payments from their bridal party after securing the date with the deposit. Brides can require bridesmaids cover all ($165) or a portion ($100-$160) of cost for their makeup appointments.
Are Bridal Makeup Previews included in the quote?
Bridal makeup previews are $170 at Jo Michelle Studios, and not included in day of wedding makeup service quote and are not required to book your wedding day. Pro tip: Book your bridal makeup preview on the same day as your bridal shower, engagement photos.
SHIPPING / DELIVERY
What is your shipping cost?
Add your address when placing your order, and shipping cost will update.
Standard shipping (2-5 business days) is $5.
International (10-20 business days) $14-$45
What should I do if my order is missing or something is wrong?
We will make it right. Email us at [email protected]
What is your Return/Exchange Policy?
Jo Michelle Pro Makeup does not accept returns or exchanges unless the product is defective, expired, or we mistakenly sent the wrong product
Double check your PayPal shipping address for accuracy
Please make sure all order fields are filled out.
Please do not use a PO Box in your shipping address. We need a physical address.
We do ship to APO addresses. Please send your shipping address and requested order items to [email protected]. Custom order invoice and tracking information will be sent within 24 hours.
Return/Refund Policy
We do not accept returns/exchanges
Copyright Jo Michelle Pro, INC 2024. All Rights Reserved.